Update Summary field From multiple Form Data fields

Yunus Choudhury

Hi,

I am new to administering Jira, and I have made a custom employee onboarding form using Jira Forms and tying it to a request type.

I am trying to pull multiple values from my employee onboarding form, and populate the summary field. That way I can hide the summary field from the customer portal and have it populate on the issue view for agents.

I am trying to populate the summary field with "first name, surname - office location - start date"

I am aware that I can link a form field with a jira field, but it allows me to attach one field to the summary field.

Is there a way to pull multiple fields together into the summary?

Kristján Geir Mathiesen

Hi @Yunus Choudhury and...

Why don't you allow user to create the ticket. Have all the above fields on your form linked to individual Custom Fields. Set a default value in the Summary field and hide it. Then create an Automation rule that uses smart values to read from all these Custom Fields and replace the default value in the Summary field?

 

Like:

{{issue.customfield_firstname}}, {{issue.customfield_lastname}} - {{issue.customfield_officelocation}} etc.

HTH,
KGM