Knowledge Base field in new ticket form

Vamsi Krishna Panthulu

I have just got the Knowledge Base feature enabled in one of my JSM projects and created a few articles within the confluence space.

When i try to create a new ticket, i believe Jira should suggest related KB articles based on the summary of the issue.  However, currently i do not see that happening and also i dont see any field in the new ticket creation form which says Knowledge Base. 

I also checked the Fields and Screens configuration options to see if this was something i could add to the screen, but could not find such option.

 

can you help on what other configurations or feature enablement that need to be done to allow this.

Fabio Racobaldo _Catworkx_

HI @Vamsi Krishna Panthulu ,

knowledge base is based on summary field. Please verify that logged in user has permissions to view articles on confluence side.

Take a look to the following article for details https://support.atlassian.com/jira-service-management-cloud/docs/manage-knowledge-base-permissions-from-your-service-project/

Hope this helps,

Fabio