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Scriptrunner script to set Organizations after creation

Destri Weir_hyfmmi

I want to be able to add an Organization to an issue after creation even if the reporter chose not to share it with anyone. I currently have this working via automation, but we have so many tickets, it's maxing out our allowed automation runs, and we don't currently have another reason to use premium.

I can find older scripts to populate the Organization field based on the reporter, but I can't find any that work with the current version of Jira Cloud.

Does anyone have a sample script to do this?

Accepted answers

All comments

Kristian Walker _Adaptavist_

Hi Destri,

The example library script here shows how to add users to an organisation when an issue is created, and this may be a useful reference guide to help you to create the script that you require.

I hope this helps.

Regards,

Kristian

Destri Weir_hyfmmi

Thank you! I already have the users in organizations, but I want to add the organization associated with the user to the ticket automatically.

Kristian Walker _Adaptavist_

Hi Destri,

I this case you will need to add a script to call the edit issue API and to set the body for the organisations field.

The best way to see what structure the organisations field uses is to run the example script on the script console called Get Issue Fields to return an issue which has this field set.

This will show what structure it uses to help create the correct body structure to set this field.

If you still need further assistance with this script, can I please ask you to raise this issue as a support ticket here so that our support team can help investigate this and help you with writing the script.

I hope this helps.

Regards,

Kristian

Destri Weir_hyfmmi

I entered an issue with Adaptavist (Help writing script - ScriptRunner for Jira Cloud - Service project (adaptavist.com) and attempted to write a script using the help they provided, but I'm currently getting a startup failed error (and others, too).

Any idea what I'm doing wrong?

// Step 1: Get the current issue's reporter's accountID
def issueKey = issue.key
def result = get("/rest/api/2/issue/${issueKey}")
.header("Content-Type", "application/json")
.asObject(Map)
.body

def reporterAccountId = result?.fields?.reporter?.accountId

if (reporterAccountId) {
// Step 2: Get all existing organizations
result = get("/rest/servicedeskapi/organization")
.header("Content-Type", "application/json")
.asObject(Map)
.body

def organizations = result?.values

// Step 3: Find the organization of the reporter
def reporterOrganizationId = null
organizations?.each { organization ->
result = get("/rest/servicedeskapi/organization/${organization.id}/user")
.header("Content-Type", "application/json")
.asObject(Map)
.body

def members = result?.values

if (members?.any { it?.accountId == reporterAccountId }) {
reporterOrganizationId = organization.id
return
}
}

if (reporterOrganizationId) {
// Step 4: Update the issue's organization field
result = put("/rest/api/2/issue/${issueKey}")
.header("Content-Type", "application/json")
.body([
fields: [
organization: [
id: reporterOrganizationId
]
]
])
.asString()

}

Errors are:

2024-03-01 20:40:20.983 ERROR - startup failed:
Script1.groovy: 47: Unexpected input: '{    // Step 2: Get all existing organizations    result = get("/rest/servicedeskapi/organization")        .header("Content-Type", "application/json")        .asObject(Map)        .body    def organizations = result?.values    // Step 3: Find the organization of the reporter    def reporterOrganizationId = null    organizations?.each { organization ->        result = get("/rest/servicedeskapi/organization/${organization.id}/user")            .header("Content-Type", "application/json")            .asObject(Map)            .body        def members = result?.values        if (members?.any { it?.accountId == reporterAccountId }) {            reporterOrganizationId = organization.id            return        }    }    if (reporterOrganizationId) {        // Step 4: Update the issue's organization field        result = put("/rest/api/2/issue/${issueKey}")            .header("Content-Type", "application/json")            .body([                fields: [                    organization: [                        id: reporterOrganizationId                    ]                ]            ])            .asString()                    }' @ line 47, column 22.
                       }
                        ^

1 error

2024-03-01 20:40:20.983 ERROR - Class: com.adaptavist.sr.cloud.workflow.RunScript, Config: [className:com.adaptavist.sr.cloud.workflow.RunScript, uuid:de5a0a77-789c-4a5d-92bb-6928da7ab7f8, enabled:true, executionUser:INITIATING_USER, condition:// Step 1: Get the current issue's reporter's accountID

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