How to add users mentioned in a comment to a custom field

Tran Ngoc Duc

Hello, I am getting issue with an automation adding users mentioned in a comment to a custom field named 'Participants'. The following is the configuration of the automation:

Trigger = All comment

Then Create Variables to extract account_id in the comment

-Name:  CommentUsers

- Value: {{issue.comments.last.body.split(" ").match("(accountid:.*)]").remove("accountid:")}}

 

Then Advanced Branch: For each smart value

- Name: varAddParticipants

- Value: {{CommentUsers.split("[-,; ]")}}

 

 

Then Add action > Edit Issue field > More option > JSON

{
"update": {
"Participants": [
{
"add":{
"id":"{{varAddParticipants}}"
}
}
]
}
}

 

But if I mention 2 users, A and B, then the automation adds user A first, then removes user A, then add user B

So the actual result is only user B is added, while expected result is both user A and B are added.

Please advise how to add all users. Thank you!

 

Joseph Chung Yin

@Tran Ngoc Duc -

For your custom field "Participants" - What is the data type?  User picker (single user or multiple users)  or the field is just text field?  Please advise.

One idea is to update the local variable to contain all the users, and only then edit your issue's custom field.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.