Mirroring tickets from Service Desk to Sprint Board

Question

Hello,

I will give a bit of context here since it is needed to explain what I'm trying to achieve

I am the admin of the IT service desk project in my company, but I'm also part of the DevOps board where we are running a sprint. In the latter board, I would like to clone or create issues as child issues in a story called "Tickets from Service Desk" every ticket that is created in the ServiceDesk board.

Is this achievable somehow?

Davide Orbitello · Answer

Hey, thanks for your reply.

The thing is that I don't need a container for issues but for a way to report closed tickets to the sprint board as part of a way to show what happened on the it service desk project.

Nic Brough -Adaptavist- · Answer

Welcome to the Atlassian Community!

Boards are not containers for issues, they are a view of a selection of issues.

If your Devops board is a Jira Software board, then you can edit the filter behind it, which means you can draw in issues from any project you want.  I regularly run into places where they want to draw in issues from one or two issues, and then the odd ad-hoc issue that could be anywhere in Jira, so they have board filters like "Project in (ABC, DEF) or

This will cause your users some problems though - only Agents can work with issues, so your DevOps team won't be able to progress the issues across the board unless you make them agents as well as developers.