I created a queue with 2 Customers. Each customer has 2 unique SLAs (eg Customer A Response SLA, Customer A Resolution SLA; Customer B Response SLA, Customer B Resolution SLA). How can I add Customer A and B SLAs to the same queue and column?
Hi @Eusoph Simba
Is there any specific reason for creating separate SLA metrics for different customers? You know it is possible to use single response time and resolution time for all customers?
Some want Response SLA to be 30mins for P1 some are comfy with 1 hour so its all about what the contract states.
It is possible to do it with single SLA by adding goals. (If SLA conditions (start,pause,stop) don't vary by customer)
Ex: Response Time:
Organizations = "Customer 1" and Priority = High -> Goal: 1h
etc.
Please see the Atlassian Team's answer in this thread: How to set specific SLA's per customer?
That makes sense and thanks a lot let me try it out and revert.
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