App to audit/download clients users in JSM AND JSW

Antoine _Klee Group_

Hello,

It is fairly easy to do some user auditing with JSW and the "user export" app. But no so when it comes to JSM…

Would you guys recommand any app to audit all clients of all projects?

Ideally I would like to have something that allows for a global audit/export of all users (JSW and JSM), per project/per role.

It is infact possible to reconstruct this making use of the API but I hope some people already though about it regarding the lack of this as a native feature.

I did not find anything appealing on the marketplace. Any recommandation?

unknown

Hello,

Managing and auditing users across both Jira Software (JSW) and Jira Service Management (JSM) can indeed be challenging, especially when looking for comprehensive solutions that cover all projects and roles. While native Jira features provide some level of user management, third-party apps can significantly enhance your auditing capabilities.

Recommended Approach:

1. Utilize Jira’s Built-in Features:

   • User Management: Start by organizing users into specific groups and roles within each project. This foundational step ensures that permissions are consistently applied.
   • Permission Schemes: Configure permission schemes to control what users can access and modify within each project. This helps in maintaining security and clarity.

2. Leverage Third-Party Apps for Enhanced Auditing:

   • Advanced User Export Tools: While tools like "User Export" work well with JSW, extending similar functionality to JSM requires more robust solutions.
   • API Integration: As you mentioned, reconstructing user audits via Jira’s API is possible but can be time-consuming and complex.

Introducing "My User Manager for Jira":

For a more streamlined and efficient user auditing experience across both JSW and JSM, My User Manager for Jira offers comprehensive features tailored to your needs:

• Global User Auditing: Perform audits across all Jira products, including JSW and JSM, providing a unified view of user activities and permissions.
• Per Project/Per Role Export: Easily export user data segmented by project and role, ensuring you have precise insights into who has access to what.
• Detailed Insights: Gain in-depth analytics on user engagement, license utilization, and permission allocations, helping you make informed decisions.
• Bulk Actions: Manage large sets of users efficiently with bulk update and export capabilities, saving you valuable time.
• Customizable Reports: Generate reports that cater to your specific auditing requirements, whether it's for compliance, security, or operational efficiency.

Why Choose "My User Manager for Jira"?

• Comprehensive Coverage: Unlike some tools that focus solely on JSW or JSM, our app provides a holistic view across all your Jira projects.
• Ease of Use: Intuitive interfaces and straightforward workflows make user management and auditing effortless, even for large organizations.
• Cost Efficiency: By optimizing license usage and identifying inactive users, you can reduce unnecessary costs and allocate resources more effectively.
• Continuous Improvements: We regularly update the app to align with Jira’s evolving features and address user feedback, ensuring you always have the best tools at your disposal.

👉 Explore My User Manager for Jira on the Atlassian Marketplace