Where are all the files that cause my Free Confluence to be 1.5 GB over storage limit?

Question

I'm seeing the banner:

"Action required. You can‘t edit or create new content in Confluence until you upgrade for more storage or delete 1.5 GB GB of files."

My Storage Admin tells me:

"3.5 GB of 2 GB used"  "1.5 GB over limit"

"You've exceeded the 2 GB storage limit for Confluence Free. You'll need to delete files or upgrade for more storage."

Also:  This data DOES reflect my most current storage usage, because i have not touched anything in the last 4 hours.

My Attachment Manager tells me:

Attachments 207     /     Attachments size 71 MB    /   Old Version Attachments size 1 MB

My Question:

Where are all the files that are taking up this space and how can i delete them?

thanks

Blair McKellar · Answer

Thanks for your suggestion, but this did not resolve our issue.

We have never used the backup feature so nothing is in there.

Blair McKellar · Answer

Thanks for your suggestion but this did not resolve our issue.

There is no trash anywhere.

No recently deleted files. No recently deleted spaces.

Rilwan Ahmed · Answer

Hi @Blair McKellar ,

Welcome to the community !!

Can you check if there is any file in backup manager. That could be consuming the disk.
https://<baseURL>.atlassian.net/wiki/plugins/servlet/ondemandbackupmanager/admin, scroll to end of the page.

Please note: Backup files are stored in Filestore and automatically deleted after 14 days.