nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira multiple approvers problem

Oluwaseun Adedeji

Hello Team,
A colleague is having an issue with multiple approver. Whenever he raises a ticket (invoice ticket) he requires two approval, When one of the approval approve the invoice, the status changes to approved without the second approval.

Can this be changed so whenever I need multiple approvals, the ticket does not change to approved until every approver gives his approve?

Accepted answers

All comments

Jack Brickey

Hi @Oluwaseun Adedeji , is this a Company managed project? If so can you check the workflow status where approval is configured to see if you are requiring two approvers? Or... if there are only two listed to approve the "everyone" should be selected.

Oluwaseun Adedeji

Hello @Jack Brickey thanks for your prompt response. However, the project does not show if the project is a Team-Managed Project or a Company Managed Project. It only shows Service Management. Do I have to change it? Or how do I fix it here? Screenshot 2024-02-07 at 12.31.23.png

Jack Brickey

Look in the bottom left corner. Given that it is JSM I suspect that. It will be a CMP.

Oluwaseun Adedeji

You are very right @Jack Brickey I will check the workflow now.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-service-management-cloud

jira-service-management