Limit access to issues

Question

We created a JSM project to capture finance related questions.  Given the potential sensitivity of the questions, we want to limit access to issues to only admins/agents and the individual that submitted the issue.  Right now, anyone with access to the submission form can see all issues in the queue.  Thanks.

Jens Schumacher - Released_so · Answer

Hi Matthew,

JSM has the concept of "internal customers", which you can use to restrict access. For more detail, see this announcement posted in the community last year:

https://community.atlassian.com/t5/Jira-Service-Management/Limit-access-to-issues/qaq-p/2599452

Cheers,
Jens

John Funk · Answer

Hi Matthew - Welcome to the Atlassian Community!

You should implement Issue Level Security. You can find more here:

https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-security-schemes/