Pulling Data from Summary and Adding that to comments

Jay_miwfxp

I am attempting to make tickets easier for my team to read. I previously posted about making custom variables and I'm not sure thats the path to go. 

The current goal is to take RegEx (which is verified) and use that to pull the required data from incoming tickets. Then taking that data that I need to pull, I want to create a comment with that data.

I've attempted it and when I add the comment its always blank, I have made sure adding comments is working by adding plain text and that shows up. 

When attempt to use either regex or even save the regex as a variable, I get an error>

Action details:

Manual trigger

User triggered the rule

Issue condition

The following issues passed:

ISR-93

Comment on issue

Error adding comment to issue

Comment body can not be empty! (comment)

If anyone can assist I would be grateful, if more information is needed I can provide some scrubbed email content that we are attempting to use.

EDIT:
Adding the smartvalues I'm attempting to use:
{{issue.description.match([\s\S]*?(?=Recommendation))}}
{{issue.description.match(^Log\sSource[\s\S]*?(?=\sCount))}}
{{issue.description.match(^Portal.+)}}


EDIT:

It did work for the first one, but the last 2 even like that are pulling empty. I tested the regex again and its capturing in regex testing, but still showing empty. If you could help 1 more time I'd really appreciate it.

for first one:

Log Source Device Name : O365

Source IP : xxx.xxx.xxx.xxx

Source User : someone[.]random@regex[.]com

Alert ID : INSIGHT-81

Alert Date : 2024-01-19 12:39:28

Action : File Downloads

Count : 697

For the second one this is what it is looking for.

Portal - Ticket: 0002334

Mark Segall

Hi @Jay - I haven't tested, but I believe you need quotes around your regex:

{{issue.description.match("[\s\S]*?(?=Recommendation)")}}

{{issue.description.match("^Log\sSource[\s\S]*?(?=\sCount)")}}

{{issue.description.match("^Portal.+")}}