Looking for help in creating a service request and filling in the associated form via API

Question

I am working on a project to integrate Salesforce with Jira Service Management.  Our sales and customer support teams use Salesforce, and we are looking to have Salesforce create a JSM request when a customer signs up for additional services for our operations team to action on.

The main thing I'm looking for is how I would go about creating the ticket, associating the request type, and filling out the request form all using the Jira Cloud API.

I am familiar with working with Jira Software issues via API, but not familiar with all of the nuances of JSM.

Fanny Vachet · Answer

Hi @Mike Hilty ,

did you managed to do it ? We are trying to do the same.

Thanks

Carlos Garcia Navarro · Answer

Hi Mike,

I think this other post may be helpful. Have you checked it out?  https://community.atlassian.com/t5/Jira-Service-Management/Create-a-ticket-to-vendor-s-ticketing-system/qaq-p/2508822