Single user field setting to empty, automation

Arturs Kalnins_foxhxv

I have a checkbox called "approved"  and a single user field called "approved by" 

I am amble to write an automation that If a user clicks Approved, the triggeruser ({{initiator}}) is set to approved by field. 

However I cannot find a way, once "approved" has been unchecked, the field "approved by" to be cleared out. I've tried {{clear}}, {{remove}}, {{none}} but nothing seems to work. 

Thank you in advance. 

Bill Sheboy

Hi @Arturs Kalnins 

For a question like this, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Until we see those...

In the rule's edit issue action, have you tried selecting the custom field from the dropdown list and just leaving it empty?  That normally works to clear a field.

Kind regards,
Bill