Problem with accessing the portal

Question

Hello,

I have created a jira service management project for reporting incidents by customers. I was testing it with colleagues and when they open the main portal link, it shows the following message:

So for now i cannot share the link with customers because they would see the same issue. Actually the link opens when I open it myself, but others no, so i don't understand why like this.

What is the issue and why and how to solve it please?

Osama Al-Areky · Answer

Thank you but still not clear the issue because i don't have any issues with billing and i am using jira software and work management without any issue.

Nikola Perisic · Answer

Hello @Osama Al-Areky

There is the similar issue that was being reported for Jira Software, but you can refer to it as well:

https://community.atlassian.com/t5/Jira-Service-Management/403-Error-on-Jira/qaq-p/1773538

Long story short, there seems to be an issue with the billing of your organisation which also was being mentioned in this discussion as well.

Hope it will help you out.