Hi Team,
We are getting an error like Field 'customfield_10247' cannot be set in the jira application.
Is there any solutions for this.
Hello @Lokesh Vasu
Welcome to the Atlassian community!
What action are you taking in Jira when you get that message?
Hi @Trudy P Claspill
We didn't taken any actions for this.
Why this error occurs and could you please provide me any solution for this.
We not sure why this error throws up.
Also could you pls share any support email id of the jira team so that we will do communicate in email
Is there any update on this request?
You must have executed some action. Error messages don't just display spontaneously. Did you navigate to a particular screen? Did you try to change the status of an issue? Did you edit another field?
A support case can be opened directly with Atlassian support by your Jira Administrator at
https://support.atlassian.com/contact/#/
Hi @Nic Brough -Adaptavist- @Trudy P Claspill
Could you please the attached image.
Have attached the full text of the error message.
Ok, that narrows it down a lot.
As the message says, it is either not on the screen, or unknown, and there are two ways to do that.
The "not on screen" message tells us that you have a custom field that is set to be mandatory, with that ID that is not on the create issue screen. One of your admins has removed it from the screen, or made it mandatory in the field configurations without adding it back to the screen.
But the use of the customfield_##### points towards "unknown" being more likely. In this case, the way to do it would be to create a validator on the workflow that checks that the field is filled. That would normally give you the name of the field rather than the internal unique id of the field.
So I suspect that one of your admins has removed the custom field in the message, but not edited your validator so that it no longer does the check.
You will need to ask your Jira admins about the field, see if it still exists, is valid for your project, and whether there is a validator that references if it is missing.
Hi @Nic Brough -Adaptavist-
But, We didn't get any errors like Field 'customfield_10247' cannot be set while raising the ticket in the jira mobile application means only in the web browser we are getting an error.
That suggests the validator can detect the mobile app and ignore the requirement to set the field.
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