automation not working with SLA != WithInCalendarHours()

Question

Hello, i want to create an automation rule:

when issue created

if SLA != WithInCalendarHours()

then send an email

it's about send email to reporter when he creates an issue out of business hours

the jql conditions is working but the rule is not triggering

can you help me please?

ROUSSEAU Corentin · Answer

ROUSSEAU Corentin · Answer

Hi @Bill Sheboy

the rule is defined in the project but the rule is not trigge when i create an issue in the project whereas i am not in the business hours of the SLA.

see above the calendar used in the SLA and the JQL condition

the jql condition shows the ticket i just created but the rule not triggered

thanks for your help

ROUSSEAU Corentin · Answer

Hi @Bill Sheboy

the rule is defined in the project but the rule is not trigge when i create an issue in the project whereas i am not in the business hours of the SLA.

see below the calendar used in the SLA and the JQL condition

the jql condition shows the ticket i just created but the rule not triggered

thanks for your help