Jira users not receiving email notification

Question

Our Jira users are not receiving email notification for @username , workflow, assignee, reporter, or any edit done on the issue.

Anusha Rutnam · Answer

Just a note here to let everyone know that if a user is not receiving their invite link because their email is on our suppression list, clicking the Resend invite link will unsuppress their email without you needing to contact Support.

Please note you will only see the Resend invite link if the user is unverified (i.e. if they have never logged in before). If you don't see the link, you will need to contact our Support team to have the email unsuppressed.

Note: For existing users, there is one more self-serve tool for unsuppressing the blocked emails of users who are not receiving notifications from either a Jira Software or Jira Work Management project. You can read more on that here.

For more information on this topic in this article: Jira Cloud email notification suppression list and why users don't receive email notification

Bo Zhao_a0vlc1 · Answer

Hi @Rushit_Pandya I had pretty much the same issue before and I came to know that Jira Cloud actually blocks user emails when they bounce too many emails back to Jira. I would recommend first checking the affected users' Jira Email notifications settings under 'Personal Settings', making sure it's set to 'Send me email notifications' and your preferred activity type is checked. If the above is already in place, maybe you are facing the same issue as I did, you might need to reach out to Jira support to get various users unblocked by them. You can do this by submitting a ticket via http://support.atlassian.com/contact/ I would also recommend whitelisting and on your mail server to ensure a smooth flow of notifications without any bouncing backs.

Rushit.Pandya · Answer

Thanks for the reply.

Our mail queue is empty. zero items in it.