add comments to cloned ticket(projectB) from parent ticket(ProjectA)

Question

I have a service project that clones tickets into a software project. I want any comments that are added(After the clone has already been completed) to the parent tickets(ProjectA) to be added to the cloned ticket(ProjectB) in the other project.

Trudy P Claspill · Answer

Have you tried the rule I outlined? It should work.

Robert L. Nowitzke · Answer

Yes I link the issues. My other problem is one of them are a Team Managed project and that I need to recreate to a Company managed.

Trudy P Claspill · Answer

Hello @Robert L. Nowitzke

Yes, that is possible.

It will require a multi-project scoped rule. Those can be created only by full Jira Administrators.

Do you keep a link between the issues such that in the Project A issue under Issue Links it says "is cloned by" the issue in Project B?

The structure of the automation rule would be:

Trigger: Issue Commented
Condition: Issue Field Condition
  Field: Project
  condition: equals
  Value: <the service project>
For Each: Linked Issues
  Link type: is cloned by
    Action: Add Comment
    Content:
      comment created: {{comment.created}}
      comment author: {{comment.author.displayname}}
      {{comment.body}}