Problem with smart values/JQL reminder before due date

bartlomiej.jochym

Hi,

I want to notify dev team, before 15-20 hours (I scheduled automation twice per day) Max date to first response.

If time has passed I want to create another automation with comment "Time is passed"

 

Problem is with my JQL query

 statusCategory = "To Do" AND "Max date to first response" <= endOfDay("+1") AND "Max date to first response" >= endOfDay()

Any what should I change?

 

Trudy P Claspill

Hello @bartlomiej.jochym 

Can you tell us in what way is this rule not performing as you want?

Can you share with us the details of the rule execution Audit Log for a time when the rule ran and did not perform as you expected?

In the Trigger, there is a checkbox below the JQL field. Do you have that checked or cleared?