How to access Asset data in an issue using smart variables in A4J

Dave Furlani_2zy3uu

We use Jira SM to lodge change management tickets when we do releases. We've recently added Assets and have populated the CMDB so we can now add Affected Services and Systems to these CMs.

What I'd like to do is use an issue transition trigger to fire an A4J rule that populates notification emails, both by listing the Affected Services and Systems (Name) data in the body of the email, and the addressees 

Our Object schema is called RAC

In the Schema tree I'm interested in the item/object we've named "System and Software", which is displayed in the issue as a field called "System". The attributes I want from that are "Name", "Custodian", "Primary Internal Contact"

If possible, I'd like to get from the Outbound references, the "Service", "Affected Service" and "Contact" data.

I've tried objects and lookupObjects, but that seems to pull only issue data, not the asset data from the issue

Has anyone been able to achieve what I'm trying to do (which seems like a fairly broadly applicable use case), and if so, what was the smart value syntax and/or actions you used?

Jeroen Poismans

Hi there!

This is what I tested:

• You first need to find the id of the Custom field containing the asset on the issue
• Then use smartvalue:

  {{customfield_<id of customfield>}}

• This will by default give you the asset key
• By using dot-notation you can access the attributes on the asset (in this case the "Customer Facing" attribute)

That should fix your first requirement. For the second, that is a bit more complicated as you will have to lookup the linked assets via the lookupObjects. You could find those with an AQL like:

object HAVING inboundReferences(key IN ({{customfield_10129}}))

Then loop over those and do with those related assets what you would like to do. That's how I would approach this.

Hope this helps!