Automation - problem with smart value {{issue.priority.name}}

Rees, Ian

I am creating an automation which does a calculation based on the value of the priority field and another field.  

To do this I need to map the Priority names to values required for the calculation.  This should be quite simple but is failing for a reason I can summarize in the following message that I log in my automation 

Priority="{{issue.priority.name}}" IsItMajor={{issue.priority.name.equalsIgnoreCase(“Major”)}}

for which the output is

Priority="Major" IsItMajor =false

Any ideas welcome ?

Walter Buggenhout

Hi @Rees, Ian ,

I am not sure why you would need to lookup the name of a priority specifically to enable your calculations.

Automation allows you to create a lookup table that you can than use to retrieve the values you may need to process further. If you could map the list of priorities and the corresponding values in such a table, I think you may get an easier way to process the required logic.

Have a look at this community post to get you starrted. It also has a link to further documentation in it.

Hope this helps!