Branch over Smart Value List only executes once

Rebekka Heilmann (viadee)

I want to branch over a list of values, in the specific case it is the "Affected Services" field (JSM specific).

For my test, the field contains 3 Values and the Log Action returns: "ServiceA, ServiceB, ServiceC". However, the branch only executes once and the Variable contains the whole list rather than only one value at a time.

My understanding was, that the Branch rule would be like a for each. So for every value in a field, I can execute actions. Therefore, i would have expected the Variable to return "ServiceA" for the first iteration, "ServiceB" for the 2nd and so forth. That doesn't seem to be the case. 

Question: Is is a bug or a feature? What am I missing here?

Bill Sheboy

Hi @Rebekka Heilmann _viadee_ 

What is the type of your custom field: text, multiple select, something else?

Some field types need to use the split() function to turn them into a list for processing by the branch.  For example:

• a text field containing: A,B,C
• would need to be split with this to be used: {{issue.myCustomField.split(",")}}

Kind regards,
Bill