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Using the new Team Field in automation condition

Erik Reiter_71w7nb

Hi,

we use automations to "route" Tickets from our JSM project to our JS project.

Currently we use a custom field called "Service Team" which gets set in JSM and an automation that can be triggert by our it operations team to route to the corresponding project in Jira Software.

I tried to change the automation, so that it uses the new Jira Teams field, instead of the custom field.

I am unable to find the field in the issue fields condition.

Any idea how to access the field in jira automation? I cant seem to find anything in jira smart value documentation.

Accepted answers

Rebekka Heilmann (viadee)

You can access the team field like so: {{issue.team}}

by issue.team.title you will get the name in clear text

All comments

Rebekka Heilmann (viadee)

You can access the team field like so: {{issue.team}}

by issue.team.title you will get the name in clear text

Erik Reiter_71w7nb

Thanks!

I also found out you can use the UUID from

//atlassiandomain/jira/people/team/<ID> and put it into a JQL Condition.

Smart Value is a bit easier to read, tho.

Rebekka Heilmann (viadee)

You'll also get the id with {{issue.team.id}}

Dan Howard_ze78we

I think I have the same problem - I am unable to locate the Team field in the automation tool as I need to have this set via JQL search - but I am unable to create the advanced script.

I can see that the actual Teams value for Team A would appear to be the value within the URL but its the missing team field itself that the following does not work for.. so I am a but stuck here.

{
"fields": {
"TEAM": "c454534e04e-34558-425581-9ca5b-555d5555540133335",
}
}

Not sure what string to use to represent the Teams value from the the overall JIRA cloud set-up?

Tricia Savage _External_

Hi not a solution, but back to the initial question - I am having a similar issue and I don't understand the direction.

How can I include a change to the team field in my automation?

I am trying to automate:

when the value changes for "Team"

(I think I need to use issue field condition, but "Team" is not available) IF Team = A Specific Team

Then Edit issue to Parent

Thanks!

Olivier GIRAULT

Hello @Tricia Savage _External_ , have you found a solution for this automation? Thank you.

Ludwig Einicke

Hi @Tricia Savage _External_

some ideas come to mind:

1) Are you using Trigger: Field Values Changed?

2) Are you certain of the Original name without translations of the field you are looking for?

If both are true, you should be able to find the field by scolling down the list of available fields.

Otherwise you might need to look for the correct field name to search and/or get the field ID to run tests. Once you have found it, you can use the field ID to look for additional information: While building automations, I would personally access the rule find myself a "create variable" block, click the {}-Symbol to the right of the "Smart value" field and insert the field id into the search field. It is often faster than finding the field in the list I keep.

Once you have found that, you can use access the values "id" and "title" via customfield-syntax:

{{issue.customfield_[yourFieldID].id}} 

{{issue.customfield_[yourFieldID].title}}

Hope this helps!

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