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Copy comment from Portal to jira software ticket

Nico_hfm0e0

Hi everyone and happy new year !

I'd like to set an automation that copy comment entered by customer on a portal to a linked (jira software) ticket.

As for now, I succeed in copying comment from one ticket to another, but it doesn't work when the comment is entered at customer portal level.

Does anyone have any idea ?

Thank you,

Nicolas

Accepted answers

Rebekka Heilmann (viadee)

Without testing it on my instance my best guess is, that author.displayName doesn't work for external comments, as the "Author" is the customer and doesn't have a displayName?

Have you checked the Audit Log?

All comments

Rebekka Heilmann (viadee)

Without testing it on my instance my best guess is, that author.displayName doesn't work for external comments, as the "Author" is the customer and doesn't have a displayName?

Have you checked the Audit Log?

Nico_hfm0e0

Hi,

When the comment is entered in the portal, everything seems to work as expected (see logs attached), but the comment is not copied in my targetted issue

Rebekka Heilmann (viadee)

Yeah, i understand.

What I meant was the Audit log of your Automation rule: What is the automation audit log? | Cloud automation Cloud | Atlassian Support

You can see if anything failed and - if you add the "Log Action" to your automation and just put in the{{author.displayName}} - you will see in the Log what that Smartvalue returns

Nico_hfm0e0

Sorry, I forgot to attach the right log screenshot ....

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