How to send encrypted attachments with a Jira ticket?

Question

Hi! 🙋‍♂️

Within our company we handel some privacy-sensitive information of our customers. We would like to send this information (almost always in a attachment) as a reply in the Jira ticket.

I have found a plug-in that have this functionality (Encryption security 2fa for Jira) but this one isn't available for Jira cloud.

Can anyone tell me how I can send encrypted documents with Jira cloud, it will help me al lot!

Cheers,
Thijs

A A Ron Geister _Trundl_ · Answer

Your very welcome @Thijs Rijnders. If this answer your question can you please hit the answer button so other community members are able to find the answer to the question.

Please if you need more assistance reach out to the community as we are here to help.

Respectfully,

Aaron

Thijs Rijnders · Answer

@A A Ron Geister _Trundl_

Thank you for your fast reply!

I was afraid this would be the answer. But thanks for confirming it!

I voted for the ticket, but I don't think Atlassian will make it anytime soon, because the ticket is raised in 2006.

I will check if your suggestion can be implemented in our situation, otherwise I need to be patient until the plug-ins will be available for the cloud space.

Thanks again for your answer!

Cheers,
Thijs

Thijs Rijnders · Answer

@Joseph Chung Yin

Thank you for your fast reply!

Unfortunately this wont work for us because we use a plug-in (Raley emails notifications) for the reply to the customers.

I was looking for a option to send the attachment separately but secured within Jira.

But thank you anyway!

Cheers,
Thijs