How to prompt an issue before transitioning to another Jira Board

NxH

Hi,

What I am trying to achieve is, when an issue get to a status i.e 'Completed', it should prompt the user if they would like to clone/transition this issue ticket to another specific Jira board. 

I have created the logic/automation when the issue ticket is transitioned to the 'Completed' status, it will clone it to the new Jira board automatically. 

I don't want every ticket to be cloned when it's on 'Completed' status, only specific ones by prompting the user if they would like it to be cloned to the other board. 

Walter Buggenhout

Hi @NxH and welcome to the Community!

While there is no functionality to add explicit prompts to Jira, you could just add a custom field and - in company managed projects - add that field to the transition screen you use during the complete transition in your workflow. That field may be a select list with yes/no options and refer to the condition you want to check - call it anything that makes clear what it is there for.

You can then use the option your users select in that field as a condition in your automation rule, so you only create the new issue if the user selected yes in that custom field.

Hope this helps!