Can I make Tempo Work Log required before resolving a ticket?

Gustavo Moraes_ydczrr

I'm trying to make the time logging required, on Tempo, before the agent closes the ticket.
Tried with Validator, and Conditions, but couldn't make it possible.

Is there a way to do it with Tempo APP info?

Tansu Akdeniz

Hi @Gustavo Moraes 

Do you have any work attributes defined in Tempo? Or is it just a log work action?

You can define a transition screen that includes Log Work field and make Time Spent required via workflow validator in resolve screen. However, it is not possible to add/validate Tempo worklog attributes.