Is there a way to create automation rule to create issues for all customer

Question

Hello,

Is there a way to scedhule an automation rule to create issues for every customer I have in the list of customer?

For example as a survey, i want to create automatic request where the reporter is my customer ( instead of creating manually 100 requests)

Bill Sheboy · Answer

Hi!

I also wonder about what problem is being solved, and if Jira is a good place to solve it.  Regardless of that...

Theoretically, one could call the admin REST API to get all users with the Send Web Request action, parse the response, iterate over the values, and then perform actions.

* function to call: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-users/#api-rest-api-3-users-search-get
* how-to for calling a REST API from a rule: https://community.atlassian.com/t5/Jira-Software-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828

The API token created (and rule actor) would need sufficient permissions to access the users with this user function.

Please note: rules are limited to 100 issues / items when branching (and searching) and so I suspect such a rule would not work as intended if there are ever more than 100 users.

Kind regards,
Bill

Jack Brickey · Answer

I don't know of any way of creating an automation rule to do this. I would suggest again that you consider using CSV to accomplish this. I would simply create a calendar event that reminded me to create the issues and I would have a CSV file ready to import. you certainly could look at the API's and come up with a solution to automate it outside of the product.

Rita Saad YOUNES · Answer

In Fact I would like to create issues for the employee in the company every 3 month to make the appraisal , instead of creating the request as an automation  for every employee so I make 70 automation rules, I would like to create one rule who can create 70 issues. I hope the idea is clear now