Set priority based on custom field in JSM

Question

We're using JSM as a request system and JIRA as our development and when linked issues get created from the request I need to check a custom value on the request (let's call it "Mandate") and if it's set to Yes I need the newly created linked issue to have a priority of High. There are also situations that the field (Mandate) is updated after the linked issues are created

What would be the best way to accomplish this?

Giovanni Melai_uleent · Answer

Well, thinking about it is better to start with the "Field value changed" trigger, something like this (I selected Components since I don't have the field Mandate):

Then you should not use the Branch but the "Related issues condition" to check the Mandate field with a JQL (Mandate = Yes), and then you can use the action to Edit the Priority. Something like this:

Joshua Dumas · Answer

In automation, how would I check if the mandate field in a linked issue of type X is equal to Yes?  This is what I currently have - the if condition Mandate I believe would be checking the triggering record (the development tasks) fields - mandate exists on the parent issue

Dirk Ronsmans · Answer

Hi @Joshua Dumas ,

At first glance this should be easily possible with Automations.

If you set the trigger based on the "Mandate" field changed (and maybe a 2nd one for issue created (depending on when the field is set)), you can then use the Edit Issue action to set your Priority field.