Notification Batching

Question

I've seen a 100+ postings on Notification Batching, but I can't find any settings in my cloud installation that has "System > Mail > Batching email notifications." Our users complain because they get barraged with multiple emails when a new ticket is assigned. Am I missing the setting to turn it on? Is it an available or configurable feature?

Thanks for your help.

Igor Medeiros - Modus Create · Answer

Hi @MJCorcoran

If you are looking for alternatives, our app Notification Assistant for Jira allows you to fully customize templates and notification rules.

It also provides option for enabling or disabling batched notifications.

Feel free to reach out.

Trudy P Claspill · Answer

Hello @MJCorcoran

Based on posts I have seen (such as this one) the batching of Notifications for Jira Software is on by default, not a configurable option.

From this In Progress change request on the topic:

https://jira.atlassian.com/browse/JRACLOUD-1369

I found a link to an article describing the batching of such notifications:

https://confluence.atlassian.com/jirakb/jira-cloud-email-notifications-are-delayed-1102614971.html

The CR also includes an link to another article that discusses updates to email batching:

https://community.atlassian.com/t5/Jira-articles/Say-goodbye-to-inbox-overload-Updates-to-Jira-email-batching/ba-p/2376375

If you are not having the same experience described in those reference materials, we might be able to help you diagnose it if you share details about what you are experiencing.