Download area for Softwate Installation files

Question

Hello, we are doing a POC with Jira Service Management. We have already Confluence in use. To use JSM would be a great fit, with a lot of benefits but the option to provide software download via the portal is a go/no go decision for JSM.  The download size is +/- 600 MB and we have 10 different installation files. (ZIP files that contain PDF, Excel, MSI and EXE)

I think this is not only a problem which we have.

Does someone have a solution? I could also be a external solution were JSM could be integrated

I found a community entry from 2017 . At this time no solution was available.

Sven Pallarz · Answer

At the moment we use Salesforce Service Cloud, which has such a solution, but regarding ITIL topics, like SLA, Problem, Asset,... - Management it´s much weaker than Jira SM. The knowledge base compared with the options of Jira+Confluence is much weaker.

Sven Pallarz · Answer

THX Paul, to be honest not really. I found also the possibility to share the links for download in the portal via announcement, but this and your proposal are workarrounds no final solution. I know that there is noting available from Atlassian and not from marketplace vendors.

I cannot imagine that we are the only one having such a requirement. So I was hoping that someone would tell me:" Here is a external solution available where you can embed the JIRA portal and you have a download area.

For us the portal is not only a self service for issues and bugs . It should also cover the knowledgebase and also the download area.

Paul Wiggers · Answer

Hello @Sven Pallarz

Confluence has an upload size limit of 100MB which is to little for your use case. However, you can link to other sources within a Confluence page.

My solution would be to host the files externally, create a Download Confluence page with links to the externally hosted files and make that page available in the customer portal.

Is that something that might work for you?