I have a simple automation which sends an email on status change.
The automation has Send Email step with the following content:
Hello !
Ticket: {{ issue.url }}
Description:
{{ issue.description }}
- Jira Bot
If the issue has a description containing a hyperlink (working properly), the same link doesn't work when clicked via the email.
This is because in the email the original link is converted to this:
[<original-link>|smart-link]
Because of the additional `|smart-link` appended to the link, the link becomes invalid and doesn't work (points to some other page, 404 in most cases)
I believe this is related to the auto conversion of links to "smartlinks" in jira, which the Send Email step in the automation is unable to undo properly.