Ability to close the request for a given workflow but not send the email to the reporter.

Question

Hello

We need to be able to close a request for a certain "custom field" but not trigger the email to the reporter on a portal project.

but still have the normal response email for the other requests

is there an easy way to do that in Jira or Automation /Workflow?

Marc -Devoteam- · Answer

Hi @Troy Edmonds

I would use automation for this.

This will require you to disable the normal response email based the default trigger.

Create an automation that looks at the status change.

You a condition to see if the custom field has a value or a specific value and set an action to send an email.

Kris Dewachter · Answer

Hi @Troy Edmonds ,

You can create a custom event.

Please have a look at this documentation: https://community.atlassian.com/t5/Jira-Service-Management-articles/Disable-email-notifications-for-a-specific-transition/ba-p/919541

Best regards,
Kris