How can I reactivate a suspended subscription?

Question

Hello,

Our Jira subscription apparently expired today.  When I go to https://admin.atlassian.com/, I see no products listed on the billing tab.  When I go to the product tab, I see the products listed, but am told to contact support to reactivate the subscription.

I've submitted a support ticket, but haven't received a response yet.  Is there another self-service option that I haven't tried?  Jira is mission critical to our project, and we're at a standstill until we can get this reactivated.

Valerie Knapp_dpp5c6 · Answer

Hi @Shane Cross , yes, I'm afraid you are correct. Thanks for your patience. I hope you get some help soon.

Shane Cross_b2hd08 · Answer

I tried all of the steps in that ticket before posting this one.  It looks like I've exhausted all of the self-help options and my team is at the mercy of Atlassian support.

Valerie Knapp_dpp5c6 · Answer

Hi @Shane Cross , thanks for your question.

Please check this other ticket which has some troubleshooting you can try yourself while you are waiting for Atlassian to reply - Solved: How to re-subscribe to suspended subscriptions? (atlassian.com)

I hope this helps and good luck!