Jira fields can’t be on a request form and a form at the same time - since when?

Question

Hi Atlassian Team,

In our JSM project, I use forms to make a request form more friendly to our users. When I was setting them up about a month ago or so I made sure that linked fields were also visible in a regular request form after the ticket was created.

Today I added one another field and after this operation, all fields disappeared from the regular request form. I wish I read the warnings more carefully.

Before that time, fields that were linked were not visible in the 'create view' but were still visible after the ticket was created.

I found this article today: https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/ and I am wondering why such change. Where exactly was it problematic?

I also noticed this sentence in the article: "Required fields cannot be used in a conditional section" - and I still have mandatory fields in conditional sections. Does it mean that this feature is also removed? What is the justification for that?

Thanks,
Przemek

Przemek Cichon_edi3wn · Answer

Thanks but:

* I still have fields that are mandatory in conditional sections -> though I have not checked whether it is still possible to set them.
* As it appeared I still have one form where linked fields are only visible in the form part in the create screen (portal view) but are visible in the view screen in the request form part (again portal view) - but I am not able to set this up again.

In case you are wondering what kind of behavior I am talking about, please check the Summary field.

I have highlighted the message I see next to each such field in the screenshot below:

Thanks,

Przemek

Robert Wen_Cprime_ · Answer

I don't think any of this is new.

The logic behind required fields not allowed in conditional sections is so that if the section is not triggered, you don't get into a situation where you can't create the issue because a required field isn't filled in.

The other thing you talk about where fields can't be in a form and the request form at the same time refers to the layout of the form as seen in the portal.  If a field is in your dynamic form, it doesn't make sense to have it outside that form in the request form.