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Want to transition tickets from Archive to To Do if start date is 7 days from today?

Abhay Kulkarni_rck9nd

Automation Logic.PNG Rule Logic.PNG

Here is what I have so far. Also tried - {{now.diff(issue.startdate).days}}<=7. Please advise.

Thank you.

Accepted answers

Bill Sheboy

Hi @Abhay Kulkarni

Have you tried updating your JQL, to add the status condition, and remove the condition from the rule? For example:

project = yourProjectName AND "Start date[Date]" <= startOfDay(7d) AND status = "Archive"

Then the rule will only run when there are issues to process.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Abhay Kulkarni

Have you tried updating your JQL, to add the status condition, and remove the condition from the rule? For example:

project = yourProjectName AND "Start date[Date]" <= startOfDay(7d) AND status = "Archive"

Then the rule will only run when there are issues to process.

Kind regards,
Bill

Abhay Kulkarni_rck9nd

Hello Bill, thank you for your response. That did not work either. Any other ideas?

Bill Sheboy

When you note "that did not work either", what did you observe happening?

And please post your current, complete rule so we can compare your changes to what I suggested.

Abhay Kulkarni_rck9nd

Followed your earlier suggestions on the query and removed the condition in the rule :

JQL Query - project = "Test" AND "Start date[Date]" <= startOfDay(7d) AND status = Archive

Ran the rule but the issue with a start date of 10/30 did not transition over to TO DO. There are no errors in the log.

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