Is it possible to change the order of the displayed status transitions in the ticket?

Question

In the ticket view, when you click on the status, you will see a list of all available status transitions from which you can choose the next status. Is it possible to change the order of the transitions displayed here so that, for example, the next status in the standard workflow is at the top?

satish venkata · Accepted Answer

Hello @Salvatore Montalto

In workflow transitions you will see properties

click on that and provide the Property like this

opsbar-sequence and value is 0, 1, 2, 3

0 will shows first and 1 shows next and 2 shows in Workflow dropdown

Marc -Devoteam- · Accepted Answer

Hi @Salvatore Montalto

Yes this can be done,as @Salvatore Montalto  mentioned.

This article from @Pedro Henrique Fernandes will provide you with detailed information

Joseph Chung Yin · Accepted Answer

@Salvatore Montalto -

All you need to do is to access your project's WF associated with each of the issue types used in your project.  Once you identify the specific WF, edit each transition properties to include the opsbar-sequence property setup.  Once it is done, don't forget to publish the WF for the changes to be enforced.

1) Project settings >> Workflows

2) Edit the desire WF's transitions  (in my screenshot below, I use the "Escalate" transition as an example)

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.