Using the updated slash commands to raise a request in a request Slack channel

Shalabh Chaudhri_zvpsgw

Question about the updated slash commands as noted here https://community.atlassian.com/t5/Jira-Service-Management-articles/Upcoming-changes-to-Atlassian-Assist-in-Slack/ba-p/2475359

 

Should the /assist or /support commands enable the requestor in a shared Slack Connect channel to raise requests (in our case, pop up a form)? That's what I understood should happen based on the info above, but some of our requestors (external customers) mentioned that they get an error when using the slash commands. 

What is the expected behavior when requestors use /assist or /support?

/support is not a valid command. In Slack, all messages that start with the "/" character are interpreted as commands. 

If you are trying to send a message and not run a command, try preceding the "/" with an empty space.

 

Benjamin_tmh9yg

Hi @Shalabh Chaudhri ,

 

When you start using the /  and start typing letters, slack will begin listing out apps that you have that you can use. By showing invalid command, looks like the assist app may not have been installed on their slack. Also, the assist app must be configure to connect to your JSM as the endpoint.

 

-Ben