Configuring Dashboard SLA Widget

Question

Greetings!

I'm looking for assistance trying to understand why my gadget keeps failing. I'm trying to configure the Time to Resolution and Time to Response gadget within Dashboard hub using a custom JQL Script. My scripts works with polling data on any other gadget that is not SLA facing. However, whenever I try to poll by Organizations it tell me the organization cannot be found.

I have verified the organization is in fact configured as the rest of my gadget are polling that specific criteria. The gadget works when I used Organization Details, however this does not show me all the same Issues Created/Resolved as just leveraging Organizations.

Any clarity would be greatly appriciated!

Thank you!

Richard

Ivan Garcia _Appfire_ · Answer

Hi @Richard Drukenbrod

Our team has some potential causes in mind, but to be able to help better we'd like to kindly ask you to open a support ticket. That way, we can ask you for screenshots and respond/fix your issue sooner.

Thank you!

Richard Drukenbrod · Answer

Good morning.

I am one of the Admins creating the dashboard. The issue seems solely isolated due configuring the SLA Gadget. The other Gadget I have running are primarily Custom JQL and have had not issues referencing the "Organizations" field within my scripts.

Ivan Garcia _Appfire_ · Answer

Hi @Richard Drukenbrod

I'm Iván from the Dashboard Hub team :)  Thanks for asking about our app in the community.

May I ask who's the datasource and dashboard owner? Is that you or another user?

We strive to solve your issues as soon as possible so you can continue making the most out of Dashboard Hub. For that, I kindly ask you to raise a support ticket with our team. That way it will be much easier and faster to find a solution! ⚡😄