Copy field value from a linked Service Desk ticket

Question

Dear Community,

I am facing an issue, which I hope you can help to resolved.

The request is to copy the custom field value from the Jira Service desk ticket to the same field in the Jira software ticket.
The flow is the following:
The Service Desk ticket is created
The Service Desk ticket is linked to the Jira software ticket - this triggers an automation rule where the "OSD rank" field value from the Service Desk ticket is copied to "OSD rank" field in Jira software ticket.

I created an automation rule for this

And run the test
Audit log shows the rule was run successfully, however, an OSD field in Jira software ticket remains empty
Please, advise what could be the reason?

Thank you!

Daria Bondarchuk_1hf9mf · Answer

Hi Marc,

I managed to fix it. Looks like the OSD Rank should be copied not from Current issue, but from trigger one.
Thank you!

Marc -Devoteam- · Answer

Hi @Daria Bondarchuk

Welcome to the community.

Could you change the setting on the edit issue action please.

Change Current issue option to trigger issue option, you can to this be selecting the 3 dots.

Does this fix your issue?