How to fully delete an app on Confluence? (

Question

I installed a this app on Confluence and did not like it. I believe I already uninstalled it in the application manager, but the app is still there and the "uninstall" button is not clickable anymore (greyed out)

I was using a trial of it, and it still has several weeks left. I've already clicked "managed subscription" and canceled it. It still shows in my applications.

The problem is that I can no longer link sharepoint links to confluence without this app getting in the way. I get a popup from this app asking me to login to sharepoint. I just want it gone so that I can insert links to sharepoint again.

Lorenzo Manfredini · Answer

Hi @Mark Aiello ,

I am working for Communardo products and I would like to give you a tip about how to solve your current issue.

If there are any problems with the installation/uninstallation process, you should contact Atlassian directly. Our guess is that our app may still be used on a page somewhere and therefore uninstalling it is not possible. You should check this and remove all app macros first.

Best regards
Lorenzo 
Communardo Support

Benjamin_tmh9yg · Answer

Hi @Mark Aiello

There was a similar post

https://community.atlassian.com/t5/Jira-questions/How-to-uninstall-an-App/qaq-p/2382347

If you end the subscription, should be able to uninstall the app. Perhaps,to raise a support ticket to remove it from the backend.

Sometimes I do encounter strange quirks similarly because of browser cache. Perhaps try incognito to see if the app is still showing prior to raising a ticket.