Hello. We just migrated to a team-managed Jira Work Management board. We are using Forms to generate issues from Stakeholders. * It is incredibly problematic that the Summary field is on the Forms. * I am fine with the field having a default value that we can update to the proper value with automation. * I am not fine with making my users type in nonsense that I'm going to delete. * Quite frankly I'm fine with literally any solution that removes Summary from the Form. Some other post shows that it can be "hidden from the customer portal" but I guess we use a different version of the software because I don't have that option. Ultimately though, the issue type is fine, all I care about is the Form

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remove "Summary" from Forms

Maurice Summers

Hello. We just migrated to a team-managed Jira Work Management board.

We are using Forms to generate issues from Stakeholders.

It is incredibly problematic that the Summary field is on the Forms.
I am fine with the field having a default value that we can update to the proper value with automation.
I am not fine with making my users type in nonsense that I'm going to delete.
Quite frankly I'm fine with literally any solution that removes Summary from the Form.

Some other post shows that it can be "hidden from the customer portal" but I guess we use a different version of the software because I don't have that option.

Ultimately though, the issue type is fine, all I care about is the Form

Accepted answers

Mikael Sandberg

Hi @Maurice Summers,

Welcome to Atlassian Community!

There is no way around it that the summary field has to be on the form, summary is a system field and will always be required. What you could do is change the name on the form to something else like this:

Screenshot 2023-10-02 at 1.23.14 PM.png

The posts that you have seen where summary is hidden only applies to Jira Service Management, where you can hide fields on the request form by giving them a default value.

All comments

Mikael Sandberg

Hi @Maurice Summers,

Welcome to Atlassian Community!

Screenshot 2023-10-02 at 1.23.14 PM.png

The posts that you have seen where summary is hidden only applies to Jira Service Management, where you can hide fields on the request form by giving them a default value.

Maurice Summers

I get that you don't work for Atlassian and you're just trying to be helpful. So I came back up to the top of this comment to say in a more reasonable tone. I appreciate you, I really do.

High, excuse the negativity but this is bad software.

Can you please explain the nature of this requirement?

Why is this only available in Service Management, but not Work Management?

What could possibly be the fundamental difference between managing work and managing service that makes it fundamentally unreasonable to require "work requests" to have a summary (on the Form), but "service requests" need no such thing? What possible benefit could be gained from explicitly restricting the ways I can tailor the forms?

This seems like a simple feature request that causes a lot of pain for a lot of users over a lot of years.

In a less rhetorical way, am I being unreasonable here? Because I am flabbergasted.

Mikael Sandberg

There is a suggestion to add the functionality to be able to hide summary on the form, JWMCLOUD-413, and the only thing I can suggest is that you go and vote for it.

Maurice Summers

I shall!

Maurice Summers

It appears Jira's software lacks the feature I need at this time.

For posterity sake I'm exploring two workarounds:

My first option is to make the Form overly complicated..

Create a different simple text field
Don't include it in the form
Re-name Summary to the new fields name
Use automation to copy the summary to the new field
Overwrite the Summary

My other option is abandon Jira Forms and use Microsoft Forms, then use Power Automate to make Jira's.

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