Hello everyone! My name is Sebastian and I am from Buenos Aires, Argentina. I created an automation rule that: * TRIGGER: Issue Created * CONDITION: Issue fields condition = Request Type: Emailed Request * ACTION: Send email and Transition Issue to specific status But this rule should only run every day from 09:00-18:00. Outside of these hours, you should not run. How can I do this last condition? Thanks in advance!

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Run an Automation rule in specific hours

Sebastián Buzzurro

Hello everyone!

My name is Sebastian and I am from Buenos Aires, Argentina.
I created an automation rule that:

TRIGGER: Issue Created
CONDITION: Issue fields condition = Request Type: Emailed Request
ACTION: Send email and Transition Issue to specific status

But this rule should only run every day from 09:00-18:00. Outside of these hours, you should not run.

How can I do this last condition?

Thanks in advance!

Accepted answers

Vikrant Yadav

Hi @Sebastián Buzzurro For this you can apply if condition >> "Advanced Compare Condition", similar to below screenshot.

Screenshot 2023-09-26 224439.png

All comments

Vikrant Yadav

Hi @Sebastián Buzzurro For this you can apply if condition >> "Advanced Compare Condition", similar to below screenshot.

Screenshot 2023-09-26 224439.png

Sebastián Buzzurro

Hi @Vikrant Yadav ! Thank you for your response!
I tried to do this, but when I test it, the automation says "No Actions Performed" and the if block did not match the condition.

Screenshot 2023-09-26 at 15.41.48.png

Now in Buenos Aires, Argentina it is 3:45pm. Maybe the Time Zone is incorrect? Do you know how can I set my Time Zone? (Buenos Aires, Argentina)

Screenshot 2023-09-26 at 15.42.04.png

Joseph Chung Yin

@Sebastián Buzzurro -

To supplement what @Vikrant Yadav suggested, I am sure that you need to change your rule triggering event to "Scheduled", then establish needed conditions.

This is only way where an automation rule can be invoked at a specific time/days in Jira/JSM projects.

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Sebastián Buzzurro

Hi @Joseph Chung Yin ! Thank you for your response!
I understand you, but I need it to run when a ticket is created during a specific time only So the trigger must be Issue Created and then the condition of specific time to run.

Trudy P Claspill

Instead of using the shortTime format I recommend the format that gives you the hour as 0-23.

{{issue.created.convertToTimeZone("America/Argentina/Buenos_Aires").format("H")}}

Then in your If block compare that value as

greater than or equal to 9

less than or equal to 18.

You might also want to use a Log action before your IF block, just to print that smart value into the Audit Log so you can confirm that it is getting the number you expect.

Vikrant Yadav

@Sebastián Buzzurro As said by @Trudy P Claspill Use 24hr format and add Audit Log action to print time, which will helps you in debugging the automation.

Screenshot 2023-09-27 112644.png

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