Changing issue type as part of a workflow step

Question

Hi there

I have created a new transition called "Convert to change request". When this happens, a screen appears asking the user to select and issue type. If they select the "D365 change request" issue type, this should assign a new workflow with all associated fields etc.

However, the issue type is not displayed in the "Issue type" list because: "Some issue types are unavailable due to incompatible field configuration and/or workflow associations."

I have made sure that the current status "Waiting for support" and the new status "Change request" are present in the workflows associated with both the existing and new issue type. I have also confirmed they're using the same field configuration.

How can I get around this? Can I only change it to another issue type here that uses the same workflow?

Jack Brickey · Answer

One test is to see if you can click on the current Issuetype icon and change the Issuetype. This will demonstrate the limits of the change without move.

Jack Brickey · Answer

Hi @Asher Francis , are you actually changing the "issue type" or "request type". That question aside, it appears you are definitely hitting the limitation that cannot be achieved without using the Move command. Why are you seeking to achieve this via a transition? I am wondering if a different solution /approach is appropriate here.