nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Canned response permission

Jacob_fhz9kh

Hi,

I was wondering if it is possible to give service agents permission to create shared responses?

I am trying to avoid giving to many users' administrator permission.

Cheers,

Jacob

Accepted answers

Iryna Ihnatiuk

Hey @Jacob ,

If you're using canned responses built-in in Jira, it has no permissions settings. Only admins can create shared templates.
It can be done with Canned Responses Pro if you're willing to use applications from the marketplace. The app allows agents to create personal and group templates without admin permissions.

All comments

Fabio Racobaldo _Catworkx_

Hi @Jacob ,

if for "shared responses" you mean comment shared with customer, you need just to provide comment permission to an agent (check project roles and permission scheme).

Fabio

Iryna Ihnatiuk

Hey @Jacob ,

James Rickards _SN_

Vote for this feature Request if you want this feature.

https://jira.atlassian.com/browse/JSDCLOUD-12920

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