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Filter for Created ticket outside Business Hours

Pernilla Blomqvist

Hi Community!

I am trying to create a report to find all tickets created outside of our normal office hours.

We have a calendar for SLA that only is valid during business hour so for me it would be logical to use that but I can not figure out how.

Does anyone know how?

Thx //Pernilla

Accepted answers

Alex Koxaras -Relational-

Hi @Pernilla Blomqvist

The calendar you created for running SLAs means that if someone creates a ticket outside of the defined business hours, then the SLA will not start. It will only start when the time comes. To create the report for the tickets outside of business hours, please read this post https://community.atlassian.com/t5/Jira-questions/How-many-tickets-created-out-of-hours/qaq-p/1847027 which offers two solutions.

All comments

Alex Koxaras -Relational-

Hi @Pernilla Blomqvist

Pernilla Blomqvist

Thank you for your reply @Alex Koxaras -Relational-

Seems like the same question but unfortunately not the answer I hoped for but now I know.

BR Pernilla

Alex Koxaras -Relational-

@Pernilla Blomqvist JSM offers certain report capabilities but it can't cover all aspects/requests of users. That's why you need an app (internal or external). And I know that unfortunately it is not the answer you were hoping for, but it is an answer which provide solution to your problem.

Alex Koxaras -Relational-

@Pernilla Blomqvist it would be great if you could mark my answer as accepted, in order to help others in the community with similar questions. Thank you!

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