nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Email address not notified after automatic assignment through automation.

Mehdi Bouazza

Hello community,

I've created an automation that automatically assigns a ticket upon its creation. However, my issue is that the relevant user isn't being notified when the assignment occurs. I've checked the notification system and the personal settings of this account, and everything seems to be set up correctly. Thank you for your assistance.

Accepted answers

Wouter van den Berg_xzpt7s

Hi @Mehdi Bouazza

Could you share a screenshot of the Notification Scheme which is used for this specific project?

All comments

Wouter van den Berg_xzpt7s

Hi @Mehdi Bouazza

Could you share a screenshot of the Notification Scheme which is used for this specific project?

Jehan Bhathena

Hi @Mehdi Bouazza ,

(I'm assuming you mean the mail notifications here)

when you assign an issue using the automation, did you use the "Edit Issue" action?

If yes, then there is an Option to skip the notification for those actions, perhaps you can start there.

Next few things to check would be the users mail box setting to ignore bulk mail senders or perhaps thr mail goes into the Junk folder?

Mehdi Bouazza

Hi @Jehan Bhathena

Thank you for your response. I'm using the "Assign issue" Action. I've checked with the user, and they've confirmed that everything is fine in their mailbox. You've given me an idea; I'll try replacing "Assign issue" with the "Edit issue" Action and see if it works. Thanks.

Mehdi Bouazza

Hello @Wouter van den Berg

Thank you for your response. Here's a screenshot of the "Issue assigned" notification scheme for the project.

Thanks.

Wouter van den Berg_xzpt7s

Hi @Mehdi Bouazza

Your Notification Scheme should pick up the action Assign Issue and send a Notification.

Screenshot 2023-09-08 at 10.36.41.png

Wouter van den Berg_xzpt7s

Hi @Mehdi Bouazza

Than that should be ok. Please go to System Settings and then Notification Helper to see if that can pinpoint the issue for you:

Screenshot 2023-09-08 at 10.44.07.png

Mehdi Bouazza

Yes, that should work.

Mehdi Bouazza

Here's a screenshot of the Permission helper

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud

automation