CSV Import Not Finding Users

Question

I am struggling with my CSV import. I am able to get all fields mapped appropriately, except for users for both a custom user selector field and the Reporter field.

I've seen this thread already: https://community.atlassian.com/t5/Jira-Software-questions/User-not-found-in-the-system-while-importing-issues-from-CSV/qaq-p/1036309

But I've checked and my usernames are the same as what I see in Jira.

I've also tried all lowercase username, the part of their email before the '@' sign, as well as their Jira Account ID, to see if any of those work. Nada.

I also opened up the Browse users and groups permission to be Public, as a wide net solution, to no avail.

The usernames are seen as "First Last" in Jira admin, also known as the Full Name, which is what I have in the CSV values I'm trying to map.

What am I missing?

Patrick Seamars_dnjzfh · Answer

That was the trick. I tried everything but that initially.

Thank you @Collista Lewingdon !

Patrick Seamars_dnjzfh · Answer

Looks like the only thing I didn't try was the full email, which was the key to getting it to work.

Answer: Use the full email of the user.

Collista Lewingdon · Answer

@Patrick Seamars Have you tried just entering their email in your CSV? The one that their account is registered using? I had to do that with mine to get it to work.