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JIRA iOS cannot create a subtask

Jean Gagne

I can't create a subtask on JIRA iOS, the option has disappeared. It was there before and it worked perfectly.

Accepted answers

Simon Stiefel

Hi @Jean Gagne ,

I am sorry you ran into an issue with our app.

Could you please let me know what type of issue it is you're trying to add a subtask to? Is it an Epic or more like a Story, Task or Bug level issue?

Also, do you know if you're using a company-managed or team-managed project?

Thank you,

Simon

All comments

Carlos Garcia Navarro

Hi @Jean Gagne ,

I wonder if this is happening again:

https://community.atlassian.com/t5/Jira-Software-questions/Subtasks-no-longer-display-under-task-in-ios-app/qaq-p/1888922

Do you know if other users are having a similar issue?

Jean Gagne

Dear Mr. @Carlos Garcia Navarro I did examine the question. However, my problem is different. When I create a "main issue ticket" and that I want to add a subtask ticket to the main ticket, the option has disappeared. JIRA iOS app V187.0.0.3710

Simon Stiefel

Hi @Jean Gagne ,

I am sorry you ran into an issue with our app.

Could you please let me know what type of issue it is you're trying to add a subtask to? Is it an Epic or more like a Story, Task or Bug level issue?

Also, do you know if you're using a company-managed or team-managed project?

Thank you,

Simon

Jean Gagne

Dear Mr. @Simon Stiefel It's a bug level issue type. To the best of my knowledge, JIRA is a team-managed project. It's called DTI. In our JIRA instance, there is a "ticket type" field and a "request type" field. On a PC environment, when we declare "an incident" (something that went wrong) in the "ticket type" field, it automatically declares "an incident" on the "request type" field. However, probably because of a bug in JIRA iOS, the "request type" field is missing so the default value becomes "none" when I create an issue ticket using JIRA iOS. When I declare an issue I am not able to solve by myself, then, I create a subtask to the level three technicians team so they can investigate further.

Jean Gagne

Hi Mr. @Simon Stiefel and Mr. @Carlos Garcia Navarro A JIRA iOS update occured (V188.0.0.3739) but it didn't solve the problem. I'm still unable to create a subtask attached to a "main" ticket.

Simon Stiefel

Hi @Jean Gagne ,

Could you please check if you see a "Create child issue" option in the menu instead? Technically, subtasks in team-managed projects are called "child issues" but our app did not reflect the correct name until recently.

Thank you,

Simon

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