Como puedo resuscribirme ? attlasian me envio un mail diciendo que habia suspendido mi cuenta

Sandra Cardona_dyu04t

Hola comunidad !!! 

He estado usando jira por los últimos 4 meses con la suscripción gratis, al parecer por tener 1 usuario de mas el programa me hizo cambio a el plan Estandar, sin embargo me llego un mail diciendome que mi cuenta habia sido desactiva que llenara los datos del pago y ahi podia manejar mi suscripcion, lo hice y no me deja ni siquiera cambiar el tipo de plan no me sale nada. 

Trudy P Claspill

Hola @Sandra Cardona 

Bienvenido a la comunidad Atlassian.

Esta publicación proporciona orientación sobre cómo suscribirse a una cuenta suspendida.

https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563

Si desea volver a cambiar el tipo de plan a Gratis, deberá reducir la cantidad de usuarios con licencia para el producto a 10 o menos.

 

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Hello

Welcome to the Atlassian community.

This post provide guidance on subscribing to a suspended account.

https://community.atlassian.com/t5/Jira-questions/How-to-re-subscribe-to-suspended-subscriptions/qaq-p/799563

If you want to change the type of plan back to Free you will have to reduce the number of licensed users for the product to 10 or less.

How can I resubscribe? attlasian sent me an email saying that he had suspended my account

Hello community !!!

I have been using jira for the last 4 months with the free subscription, apparently because I had 1 more user the program made me switch to the Standard plan, however I received an email telling me that my account had been deactivated to fill in the account details I paid and there I could manage my subscription, I did it and it won't even let me change the type of plan, nothing works out for me.